cPanel introduces interface tracking feature for WHM
News Courtesy of cPanel.com:
As a part of an ongoing initiative to improve user experience in our product, in cPanel & WHM Version 78 we introduced cPanel Analytics. This functionality is intentionally built with ease of use and privacy in mind. It provides us with deeper insight into how our customers utilize cPanel, WHM, and Webmail without compromising the privacy of those users. We tested the feature directly with a few customers on cPanel & WHM Version 74, made some adjustments in the version 76 release cycle, and released this plugin with cPanel & WHM Version 78.
I’m a huge fan of both cPanel and WHM for web hosting and server management. While there is a learning curve for both, it reminds me of how Windows took a command line interface to the next level with a GUI. Sure, there are other alternatives to WHM but none that I’ve found that are so feature-rich and user-friendly.
I understand that there is much concern these days about user privacy. Especially with data breaches and leaks of personal information. cPanel has made it clear that this new tracking feature is disabled by default. You would need to go into your server settings to enable it. Also, the information gathered is only regarding tracking user behavior. Sensitive data like email addresses, domains, and content will not be collected.
Why would they want to track user behavior? To make a better product of course. By analyzing these behavioral patterns, cPanel can make adjustments for a quicker and smoother experience. Personally, I think they do a pretty good job right now. However, if they can simplify certain popular tasks to make my life easier, I’m all for it.
For this reason, I’ve decided to enable tracking on my server. It’s not a commitment by any means. If I choose to, I can opt-out at any time. I’d also encourage any other server administrators that use WHM to enable this feature too. The more participants, the better the updates to the product will be.